Is my credit card information needed to sign up for Hygraph?
Not at all! Sign up for the Developer plan, our free forever plan that comes with generous feature limits to build out personal projects or MVPs. All you need is to sign up with your email address or via social profiles (GitHub, Facebook, or Google).
What are Content Records?
Any single piece of content that is stored in Hygraph counts as a record, regardless if it contains one field or many. If you have a schema for "landing page", then every "landing page" content entry counts as a single record, not each field within it.
What are assets?
Assets are any digital files that are uploaded to Hygraph's Digital Asset Manager, or DAM (e.g. images, PDF files, or videos). They are stored in Hygraph and served via a global content delivery network (CDN).
What if I need more content locales, users, or stages?
Feel free to reach out to our Sales Team if you have any specific questions regarding plan customization or upgrading! We are happy to work with you on a case by case basis to make sure your plan supports your needs.
How do I purchase more API Operations and Asset Traffic?
In case you are on a paid plan and reach your API Operations and Asset Traffic limits, additional usage will be charged automatically from your credit card at the end of your billing cycle. Overages (every 10,000 API Operations and 1 GB of Asset Traffic) cost USD 10 cents each (USD 10 for every 1 million). If this happens on a free developer plan, usage will be blocked until the next billing period. You can monitor your usage statistics on your project dashboard.
What are my payment options?
We accept credit cards from all major credit card providers. Enterprise plans can be paid by bank transfer as well.
Does Hygraph use USD for all transactions?
In most cases, we charge USD. European based customers can also be charged in EUR.
Do you charge extra API Operations and Asset Traffic immediately?
No, the additional usage will be charged at the end of a billing period.
Is there a rate limit on the content APIs?
Cached requests are not rate limited. Uncached requests that fetch content from the database are rate limited on the different tiers by default:
- Community: 5req/sec
- Professional: 25req/sec
- Scale: 35req/sec
- Enterprise: >50req/sec
All limits can be lifted. Talk to sales to request a custom plan.
Are there custom pricing options available?
Yes! We understand that every business has different needs. Our goal is to provide you with the tools that can help you achieve your vision for your projects. The Hygraph Sales Team will work with you to find the best solution for your company.
How do I receive a Service Level Agreement?
Service Level Agreements are available in our Enterprise Plans but feel free to reach out to our Hygraph Sales Team about your specific requests and we will see how we can best meet your needs.
If I don’t pay for a Service Level Agreement, are there other options for support?
There are many other options for support with all of your Hygraph needs! Reach out to us in our Slack Channel, on Intercom (our on-site or in-app chat), or email us at sales@hygraph.com. We also have an extensive collection of documents available on our website that can help you through the onboarding of Hygraph.
Are there any other fees that I should know about?
No, all prices for our self-service plans are listed on our website in the Pricing section. There are no hidden fees or additional charges on top, with the exception of API-operation and Asset overages, as highlighted before.
Do you offer special pricing options for students, non-profits, and open source projects?
Yes! We'd love to accommodate your requests for special projects. Get in touch with us to discuss your project, and we'd be more than happy to talk about how we can support you. We often collaborate with others to support projects, particularly around education and open-source.
Do you offer a free trial of all features?
When starting a new project in Hygraph, you can choose to start a free 14-day trial of our Professional plan, giving you access to all the features and limits in that plan. If you're working towards a Proof of Concept or MVP for a project at a much larger scale and would like to try out our Enterprise features, get in touch with our Sales team.
What happens when my free trial expires?
After your 14-day free trial expires, you would need to decide between upgrading to one of our paid plans, or downgrading your project to the free Community plan (provided your project has not crossed the limits permitted on the free plan).